Frequently Asked Questions
Everything you need to know about achieving the perfect shade.
How long does the hair color typically last?
Our Simpler Hair Color is a permanent formula designed to last until your hair grows out, though we recommend a touch-up every 4 to 6 weeks to cover new root growth.
Is your formula safe for sensitive skin?
Yes, our products are formulated without harsh ammonia or parabens. However, we always recommend performing a patch test 48 hours before full application to ensure no sensitivities exist.
How long does shipping take?
Standard shipping typically takes 3 to 5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy if I choose the wrong shade?
We offer a Color Match Guarantee. If the shade isn't a perfect fit, contact us within 30 days and we will send you a replacement shade for free or provide a full refund.
Can I use this color on chemically treated or bleached hair?
Yes, but processed hair absorbs pigment more quickly. We recommend reducing the processing time by 5-10 minutes and consulting our digital shade guide for best results.
Do you offer subscription options?
Absolutely. You can subscribe to your favorite shade and save 15% on every order. You can choose your delivery frequency and cancel or pause at any time through your account portal.